Cloud account and data deletion

Delete Your Account

Use the in-app flow for immediate deletion, or contact us if you can no longer access the app.

Last updated: 2026-07-20

Delete in the App

Open Focus Arcade and go to Settings > Account & data > Close account. Review the confirmation and submit the request while signed in. When the service confirms success, the cloud account and related Focus Arcade cloud records are deleted.

Request Deletion Without App Access

If you cannot access the app, email contact@ciyuanstudio.dev from the address associated with your account. Use the subject “Focus Arcade account deletion request” and include your platform and app version. We may ask you to verify control of the account email before processing the request. Do not send passwords, one-time codes, or full payment details.

Data Deleted

Local Data and Store Records

Cloud account deletion does not automatically remove records stored only on another offline device. Use Settings > Account & data > Clear local data, or remove the app, on each device. Google Play and Apple control their own purchase records and may retain them independently.

Timing and Help

The in-app request is processed immediately when the service reports success. An email request begins after account ownership is verified. If a request cannot be completed, contact support with the error shown in the app.